- Do you have an exchange policy?
- May I exchange my order?
- Why are San Diego Hair Extensions non-exchangeable if opened?
- How can I exchange my hair extensions for the right color?
- Do I have to pay for the shipping of my exchange?
- When will I receive my exchange?
- What is the exchange period?
- How may I contact you?
- How do I return my San Diego Hair Extensions?
- Do you have an exchange policy? We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened SD Hair Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. **Be sure to include the TESTER portion from your set of SD HAIR EXTENSIONS as it is part of the full set of extensions! The TESTER piece may NOT be dyed, cut or altered in any way in order to still receive a refund for the extensions or a color exchange!*****All STYLING TOOLS are considered FINAL SALE items and are not eligible for return or exchange. ***All Haircare products are final sale, no returns or exchanges.***All CLIP & WRAP PONYTAILS are considered FINAL SALE items and are not eligible for returns or exchanges.******ALL WIGS are considered FINAL SALE items and are not eligible for returns or exchange.***
- May I exchange my order? 1.We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with. You may exchange your SD Hair Extensions order ONLY if they have NOT been opened and not taken out of the packaging within the 30 days of receiving your order. SD Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached. San Diego Hair Extensions hair can only do returns for sets within the same range, If you wish to return your set for a different set range your exchange will be treated as a return.
- Why are SD Hair Extensions non-exchangeable if opened? Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients. We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.
- How can I exchange my hair extensions to the right color? You must contact us first at [email protected] within the industry leading thirty (30) day exchange period.. All SD Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice. We will then provide you with our return address and instructions, which is in Los Angeles, CA, where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
- Do I have to pay for the shipping of my exchange? You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as SD HAIR EXTENSIONS will not be held responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international. We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened SD HAIR EXTENSIONS set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
- When will I receive my exchange? We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened, which is protected by a security seal.
- What is the exchange period? We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.
- How may I contact you? You may contact us by e-mail at [email protected] and we will reply to you within 24 hours.
- How do I return my SD HAIR EXTENSIONS? Simply send your *unopened* SD HAIR EXTENSIONS back to the below address.
Please follow the below instructions to ensure that your return will be processed and received:
STEP 1. Please contact SD HAIR EXTENSIONS customer service to obtain a Return Authorisation Number. If for any reason you are unable to contact us, simply write your Order number, first and last name and address on a piece of paper and insert that in your return package.
STEP 2. Be sure to include the TESTER portion of your SD HAIR EXTENSIONS as it ends up being a part of the full set.
STEP 3. Please indicate whether you would like an EXCHANGE and for which color or if you would prefer a RETURN. If you prefer an exchange and there is a difference in price, we will simply send you an invoice via e-mail to pay the difference. If you received a free gift, from a promotion in your order, and you are doing a return; we ask that you do send the free gift back as well. The free gift then only applies if you are going to be doing an exchange. *For faster processing, we would encourage to return for a refund and re-order the set you would like to avoid waiting for the return processing time.
STEP 4. We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking number. You are responsible for the shipping cost to return your set back to us.
STEP 5. Please allow 4-6 business days from the date the return is delivered to be notified by a representative. For additional questions or concerns, please contact us at [email protected], we are here to help you!
Shipping cost for Return or Exchange: Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.